How do i place my order?
Why am i not receiving order confirmation emails
What if I submit the wrong payment details?
Please contact our billing Department and they will assist you.
How do you wrap your packages?
How long will the process take from placing an order to receiving a package?
Items usually take at least 24 hours to be shipped upon receiving payments. US-based clients can expect to receive the items in two to five business days (2-5 days) after payments are made. For International clients, There are two sets of customs for internationally shipped orders: the origin country (from the shipper) and the destination country (you). The customs processing time is not linear, consistent, nor predictable. It’s not irregular for delivery to occur anywhere between 7 and 2weeks, given customs required approval. For this reason, we require 15 full days of transit time before we rule out delivery. International packages are expected to be delivered between 7 to 15 business days.
How do I check the status of my order?
To track the status of your order, you may log in with your user name and go to the tracking tool. You need to enter your order number and the email used for billing. Tracking numbers are provided to help ease identifying and tracking items shipped out.
You may find four status to classify orders:
- Order received means that the order is placed
- Payment pending means that we are awaiting your payment
- Processing means the payment is received and the item is being prepared for shipping
- Complete means the item has arrived.
I only received part of my order, what do I do?
If your order was split, you should have two tracking numbers. It should mean that one package has arrived and another one is still in transit. And that should be as a result of you choosing two different brands meaning they are shipped from two different warehouses.
My tracking number isn’t working why?
How do I change my order?
For modifications in your order, you simply have to place a new order. Orders that are STILL AWAITING PAYMENT can be canceled directly from the My Order tab. You can proceed with adding the products to your cart and make modifications as needed.
Do you impose a minimum order policy?
We want small or large customers to enjoy the same services.
What if i missed my delivery?
The post office will usually keep your package for 2-3 weeks before they return it to the sender. Make sure to contact the post office with your tracking number to schedule redelivery or pick up the package in person. Please monitor your tracking to avoid any complications with delivery.
What if my order is siezed?
Do i need to sign for my package?
What happends to my money if the payment is cancelled?
You can either refund your money back or follow the email directions to fix your payment issue.
What do i do if i chose the wrong address in checkout?
How do I know if the order I placed had been successful?
You will get a confirmation as you place your order. You have to be sure to check your email’s spam folder as some emails may be placed under spam.